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If your present carrier is simply not market competitive, it is time to either have a rate conversation or take your services out to bid. The term un-competitive will mostly be defined within your own corporate culture as well as how much you are willing to spend to remain with a company that offers good service. It is not always about the lowest rates but it’s sometimes about market competitive rates for a fair competitive service.

In present modern world, knowledge is power, and no more so than in today’s competitive supply chain environment. The days of monitoring your supply chain via spreadsheets are ended. If your carrier does not have the tools that are important from an I.T. perspective to help in managing your business on a day to day basis, then it is time to have a look at alternate options. One of those options can be to research I.T. connectivity techniques with your carrier through a third party supply chain platform.

As your company grows, it is necessary that your existing carriers grow with you. If you have outgrown the service capability of your carriers, whether it is in I.T. supplies or shipment volumes, then now is a right time to start identifying any present shortfalls. Once identified, begin to look for ways to address those needs in preparation to take your supply chain to the next level and raise your competitive advantage.

With many carriers offering alike services (i.e. moving boxes from A to B), one big differentiator is the level of service that is given by your carrier. If the level of customer service provided by your incumbent carrier has slowly deteriorated over the course of your business dealings, it might be the right time to choose a carrier that is willing to provide you with stellar service.